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Quality Policy

Our quality policy – supporting the sector 

Social Investment Business provides loans, grants and strategic support to charities and social enterprises to help them improve people’s lives. We have helped hundreds of organisations become more resilient and sustainable so that they can grow and increase their impact. We were one of the UK’s first social investors and since 2002 have provided over £400 million of loans and grants to charities and social enterprises.

Our quality policy is to deliver a customer- focused high- quality service where quality is reflected in everything we do.

We update our procedures regularly so that they are up-to-date and keep us effective, cost efficient and fair in the ways we work. We have a set of strategic priorities determined by our trustees and executive leadership which sets the framework of activity for all our staff.

Our strategic outcomes for 2022-25 are:

  • Reach: Funding a more widely distributed social economy, with more diverse leadership​
  • Resilience: The social economy’s resilience and adaptation to Net Zero
  • Credibility: Publishing open data and working with partners to promote a credible social economy, through evidence and collaboration
  • Influence: Expanding appropriate funding from public, private & philanthropic sources of capital.

We work jointly with our Board to agree our strategic outcomes and support our staff to understand their role in achieving the priorities and to agree the operational effort needed to achieve this. Work objectives/targets are included in team and individual work plans for the year and are recorded and tracked through staff appraisal.

We monitor our performance against our project targets and our Directors Group and Board receive reports on performance so that all are aware of our progress as well as our learnings.

Our employees are our greatest asset and we support them in their professional and personal development; and we celebrate our employees’ successes including their efforts in meeting our targets. We ask for and get regular feedback from our staff and our customers and act to make improvements wherever we can. We do our very best to offer high quality services to our customers and to do whatever is necessary to continually improve our customers’ experiences.

Our quality objective for 2023-24 is:

To achieve 90% of our agreed KPIs no 5, 7, 9 and 10 for 2023-24.

 Our Directors Group provides the leadership and sets the standard for the organisation to follow.

Chief Executive: Nick Temple 


Read the full document here: Quality Policy Document >