Jenny is Deputy Director of Dartington Service Design Lab. She joined the lab in November 2017 from Impetus – The Private Equity Foundation where she was Director of Policy & Strategy for five years. Previously, she held roles at Relate, the Maternity Alliance, and New Policy Institute.
Jenny has written and spoken extensively on how organisations can improve outcomes for those they serve through better service design and data-driven management. She is particularly interested in how organisational and system leadership can empower the frontline to adapt delivery and continually improve services.